Effective health care coordination between care providers helps ensure that patients receive safe, high-quality care, and it improves patients’ overall experience.

To help you coordinate care so your Peoples Health patients can live healthier lives, we monitor continuity and coordination of medical care for our plan members across settings or transitions of care. These include changes in management of care between practitioners; health care settings, including inpatient and ambulatory locations; and practitioners partnering to provide ongoing care for a member.

Examples of the care coordination activities we provide for transitions of care:

  • Follow-up visits after a member is discharged from the hospital. These visits are timely, especially for those with complex care needs who are at risk for relapse and re-hospitalization.
  • Coordination of care across settings and between practitioners. This has shown to decrease hospital admission rates and adverse events, as well as increase member satisfaction.

Why is it important to focus on care coordination?

When a patient’s health plan and care providers work together closely, it can help increase the chances that the patient receives the safest, highest-quality care possible. For more information about our care coordination activities or for ideas to consider for how you and your team might help patients feel confident that their health care needs are being met, reach out to your Peoples Health representative at 1-800-631-8443, Monday through Friday, from 8 a.m. to 5 p.m., or email phn.provider@peopleshealth.com.