Medication adherence is an important factor in our plans' star ratings, and your help is vital to maintaining our quality scores.Regardless of your specialty, having a thorough conversation with your patients about the medications they are taking, or considering...
Allowing patients to make appointments and receive care in a timely manner is one way you can develop and maintain a positive health care experience. Pre-visit planning is a great best practice in addressing the measures around access to care that patients comment on...
The Medical Group Management Association article, “Patient satisfaction starts with effective, efficient communication,” by ECU Physicians at East Carolina University offers tools clinicians need to affect patient satisfaction through effective communication. The...
CMS’ annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey mails in March to a random selection of Medicare beneficiaries and the Health Outcomes Survey (HOS) mails in the fall. These surveys help provide feedback on patients’ experiences with...
Many solutions designed to improve patient experience in health care settings can be technology-driven and costly to implement. However, provider office personnel impact patient experience from the moment the patient enters the office and can positively or negatively...
Each year in spring, CMS conducts its annual Consumer Assessment of Healthcare Providers and Systems survey, collecting feedback on patients’ experiences with their providers and health plan. Improving the ability to get needed care quickly is a key measure, as well...