Female patients ages 67 to 85 who sustained a fracture (except of the finger, toe, face or skull) should have a bone mineral density (BMD) test performed or be prescribed a drug to treat or prevent osteoporosis within six months of the fracture. Osteoporosis is a bone...
Patients prescribed long-term medication supplies are more likely to stick to their medication regimens. Mail-order programs can also help with timely medication refills.A covered long-term supply for most Peoples Health patients is 100 days. Patients in Peoples...
Improving patient access to care means supporting patients in navigating their health care and removing obstacles.Strategies might include: Serving patients quickly Treating urgent issues promptly Minimizing wait times Following up about appointment times and test...
Effective health care coordination between care providers helps ensure that patients receive safe, high-quality care, and it improves patients’ overall experience. To help you coordinate care so your Peoples Health patients can live healthier lives, we monitor...
Medication adherence is an important factor in our plans' star ratings, and your help is vital to maintaining our quality scores.Regardless of your specialty, having a thorough conversation with your patients about the medications they are taking, or considering...
Allowing patients to make appointments and receive care in a timely manner is one way you can develop and maintain a positive health care experience. Pre-visit planning is a great best practice in addressing the measures around access to care that patients comment on...
The Medical Group Management Association article, “Patient satisfaction starts with effective, efficient communication,” by ECU Physicians at East Carolina University offers tools clinicians need to affect patient satisfaction through effective communication. The...
CMS’ annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey mails in March to a random selection of Medicare beneficiaries and the Health Outcomes Survey (HOS) mails in the fall. These surveys help provide feedback on patients’ experiences with...
Many solutions designed to improve patient experience in health care settings can be technology-driven and costly to implement. However, provider office personnel impact patient experience from the moment the patient enters the office and can positively or negatively...
Each year in spring, CMS conducts its annual Consumer Assessment of Healthcare Providers and Systems survey, collecting feedback on patients’ experiences with their providers and health plan. Improving the ability to get needed care quickly is a key measure, as well...