CAHPS Corner

Doctors Say Effective Communication Is Key

Doctors Say Effective Communication Is Key

The Medical Group Management Association article, “Patient satisfaction starts with effective, efficient communication,” by ECU Physicians at East Carolina University offers tools clinicians need to affect patient satisfaction through effective communication. The...

Strategies and Tips to Increase Patient Satisfaction

CAHPS/HOS Best Practices

CMS’ annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey mails in March to a random selection of Medicare beneficiaries and the Health Outcomes Survey (HOS) mails in the fall. These surveys help provide feedback on patients’ experiences with...

8 Ways to Reduce Patient Wait Times

8 Ways to Reduce Patient Wait Times

Each year in spring, CMS conducts its annual Consumer Assessment of Healthcare Providers and Systems survey, collecting feedback on patients’ experiences with their providers and health plan. Improving the ability to get needed care quickly is a key measure, as well...