CMS’ annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey mails in March to a random selection of Medicare beneficiaries and the Health Outcomes Survey (HOS) mails in the fall. These surveys help provide feedback on patients’ experiences with...
Many solutions designed to improve patient experience in health care settings can be technology-driven and costly to implement. However, provider office personnel impact patient experience from the moment the patient enters the office and can positively or negatively...
Each year in spring, CMS conducts its annual Consumer Assessment of Healthcare Providers and Systems survey, collecting feedback on patients’ experiences with their providers and health plan. Improving the ability to get needed care quickly is a key measure, as well...