CMS emphasizes services that impact patients’ health experiences, which in turn can affect treatment adherence and overall health. Coordination of care means knowing patients’ health needs and preferences and communicating them at the right time to the right people for the delivery of high-quality, high-value care.
HealthX
Ways We’re Working to Close Gaps in Care
We’ve scheduled targeted outreaches this year to our members—your Peoples Health patients—to stress the importance of certain activities, including getting needed tests and preventive screenings.
Take Steps to Achieve Health Equity in Your Practice
Health equity exists when patients have a fair and just opportunity to be at their healthiest. Helping patients achieve health equity requires removing obstacles—including inequalities around race, ability, income, gender identity and sexual orientation—that place some populations at a disadvantage when it comes to accessing consistent, quality health care.
Peoples Health Activities Address Patient Need
Effective health care coordination between care providers helps ensure that patients receive safe, high-quality care, and it improves patients’ overall experience.
Strategies and Tips to Increase Patient Satisfaction
Improving patient access to care means supporting patients in navigating their health care and removing obstacles.
Easy HH and SNF Authorization Requests
Valuable online resources are available through the Peoples Health Provider Portal to help you and your staff have more meaningful patient interactions, improve patient health outcomes and risk scores, and create efficiencies within your practice.
Building Strong Provider Relationships
The Peoples Health network performance and engagement department—NP&E for short—was introduced earlier this year to enhance connections with our providers.
Stay Informed About Operational Updates
We’ve made changes to the Peoples Health Provider Reference Guide. Notable revisions include updates to our contact information; vision, dental and hearing ancillary providers; diabetes testing supply coverage; compliance program; authorization requirements; services requiring prior authorization, including chemotherapy; and medical management programs.
Patient Support Through Enhanced Benefits
It’s widely acknowledged that social determinants of health drive medical utilization, health care costs and health outcomes. Research attributes as much as 40% of health outcomes—and up to one-third of deaths—in the U.S. to social factors.
Improve Care Delivery to Diverse Populations
Cultural education for health care professionals is an important component of improving the delivery of care to diverse patient populations.