We’re actively surveying Peoples Health plan members within a month following a visit with their primary care provider (PCP). The survey is conducted by a third-party vendor we’re working with and uses similar questions to those in CMS’ annual surveys, the Consumer Assessment of Healthcare Providers and Systems and the Heath Outcomes Survey. There are a total of 10 questions in four categories focusing on members’ perceptions around:
- Ease of scheduling appointments
- Ease of seeing PCP and specialists
- In-office wait times
2. Care Coordination
- PCP informed about any specialist care
- PCP reviewed medications
- PCP followed up after any tests
3.Getting Needed Prescriptions
- Ease of getting covered prescriptions
4. PCP Conversations
- Falls
- Bladder control
- Exercise
The survey helps us identify opportunities to improve patient experience for our members and increase our CMS survey scores. If you have questions, contact your Peoples Health representative at 1-800-631-8443, Monday through Friday, from 8 a.m. to 5 p.m., or email phn.provider@peopleshealth.com.